Refund and Cancellation Policy
Effective 4 October 2026
- Plans don’t renew automatically, so there is nothing to cancel: your plan simply ends at the end of the period you paid for.
- Yearly and 3-year plans can be refunded in full within 14 days of payment.
- Failed or duplicate payments are always refunded in full.
Stopping
Plans don’t renew automatically, so you never need to cancel: simply don’t renew. Your plan stays active until the end of the period you paid for. Afterwards you can still sign in, view and export your data.
Monthly plans
Monthly payments are not refunded once the month has started.
Yearly and 3-year plans
You can ask for a full refund within 14 days of paying for a yearly or 3-year plan. After that, yearly plans are not refunded, but you keep access until the year ends.
Payment errors and our mistakes
If a payment fails but money left your account, or you were charged twice, we refund the extra amount in full. If Invoice Hero is unavailable for a long period because of a fault on our side, we will refund the affected part.
How to ask for a refund
Email support@invoicehero.in from your registered email address with your invoice number. We confirm within 2 working days. Approved refunds are paid to the original payment method within 5 to 7 working days, with a GST credit note.